Responsible Gaming at b8999 — Your Safety Comes First

b8999 operates exclusively for adults. The minimum legal age to register and use any b8999 product — including live casino games, cricket betting, slots, and all other wagering services — is 18 years old. This rule applies without exception to all players across Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location.

Every new account registration triggers an age verification check as part of our standard KYC (Know Your Customer) process. You will be required to provide a government-issued identification document confirming your date of birth. b8999 reserves the right to suspend account access and withhold withdrawals pending completion of age verification at any stage of the account lifecycle.

If you are under 18: Do not attempt to register or use this platform. If you are a parent or guardian and suspect that a minor in your household has attempted to access b8999, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

Problem gambling develops gradually, and many people do not recognise the signs until the behaviour has already caused significant harm. b8999 wants every player to be informed about the warning signs so that action can be taken early. Gambling should always feel like a leisure activity — the moment it starts to feel like a necessity, that is a signal worth taking seriously.

Ask yourself the following questions honestly. If you answer "yes" to several of them, it may be time to use one of our responsible gaming tools or seek external support:

• Do you spend more money on gambling than you originally planned, and find it difficult to stop once you have started?
• Have you ever chased losses by placing larger bets in an attempt to win back money you have already lost?
• Do you find yourself thinking about gambling when you are supposed to be focused on work, studies, or family responsibilities?
• Have you borrowed money, sold possessions, or used funds intended for essential expenses (rent, food, bills) to fund gambling?
• Have you concealed your gambling activity from family members or close friends because you were concerned about their reaction?
• Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
• Have you tried to stop or cut back on gambling multiple times and failed to do so?
• Do you gamble as a way of escaping stress, anxiety, loneliness, or other emotional difficulties?

One of the most practical tools b8999 provides is the ability to set a hard cap on the total amount you can deposit into your account over a given time period. Deposit limits give you control before you start playing, rather than after the fact, which makes them significantly more effective as a harm-reduction measure than trying to exercise restraint in the moment.

How deposit limits work on b8999:

• Daily Deposit Limit: Sets the maximum amount you can deposit across all payment methods within any rolling 24-hour period.
• Weekly Deposit Limit: Sets the maximum amount you can deposit within any rolling 7-day period.
• Monthly Deposit Limit: Sets the maximum amount you can deposit within any rolling 30-day calendar period.

Limits can be set in Bangladeshi Taka (৳) and take effect immediately once confirmed. You may set multiple limit types simultaneously — for example, a daily limit of ৳2,000 and a monthly limit of ৳20,000.

Reducing a limit takes effect immediately. Increasing or removing a limit is subject to a mandatory 7-day cooling-off period before the change takes effect. This cooling-off period is a deliberate safeguard — it ensures that decisions made in moments of excitement or frustration do not immediately override protective boundaries you set when thinking clearly.

To configure your deposit limits, log in to your b8999 account, navigate to Account Settings, and select the Responsible Gaming section. If you require assistance setting up limits, contact [email protected] and our team will guide you through the process.

Sometimes the right move is simply to step away for a while. The b8999 time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. Time-outs are ideal for players who feel they need a short break to reset, reflect, or address a temporary stressful period in their life without the permanence of full self-exclusion.

Available time-out durations:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a time-out period, your b8999 account will be fully suspended. You will not be able to log in, make deposits, place bets, or access any real-money gaming features. Any pending withdrawals that were already processed before the time-out was activated will continue to be paid out normally.

Time-out periods cannot be shortened or cancelled once they are activated. This is intentional — the purpose of a time-out is to create a genuine, uninterrupted break. If you attempt to create a new account during a time-out period, that account will be closed and any deposits made to it returned.

To activate a time-out, log in to your b8999 account, go to Account Settings, and select Time-Out under the Responsible Gaming section. You can also request a time-out by contacting [email protected] directly, and the team will action it within one hour of your request.

Self-exclusion is the strongest player protection tool available on b8999. It is designed for players who have identified that their gambling has become — or is at serious risk of becoming — a genuine problem, and who need a firm, enforced barrier between themselves and the platform for an extended period.

Self-exclusion periods available on b8999:

• 6 months — the minimum self-exclusion period.
• 1 year
• 3 years
• 5 years
• Permanent — account closed with no option to reopen.

Once self-exclusion is activated, your b8999 account is immediately closed. You will not be able to log in or create a new account using the same identity, email address, or payment details. b8999 will remove you from all marketing communications immediately upon self-exclusion and will not send you any promotional emails, bonus offers, or re-engagement communications during the exclusion period.

Reversibility: Self-exclusion periods of 6 months to 5 years can be reviewed at the end of the stated period. To reopen an account after a timed self-exclusion, you must contact [email protected] and complete a formal reactivation process that includes a mandatory 7-day reflection period and confirmation that you wish to return to gambling responsibly. Permanent self-exclusion cannot be reversed under any circumstances.

To initiate self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period. Our team will confirm the exclusion within 24 hours and provide written confirmation to your registered email address. You may also request immediate self-exclusion via your account's Responsible Gaming settings panel.

Beyond deposit limits, time-outs, and self-exclusion, b8999 provides several additional features to help players maintain awareness and control over their gambling activity. These tools are all available free of charge from within your account settings.

If you believe that gambling is causing harm to you or someone you care about, professional help is available. b8999 encourages any player who is struggling to reach out — either to our own support team or to a dedicated counselling service. Speaking to someone is always the right move, and doing so earlier rather than later makes a meaningful difference to outcomes.

What our support team can do:

• Activate a time-out or self-exclusion on your behalf immediately.
• Help you configure deposit and loss limits on your account.
• Provide a full summary of your recent account activity for self-review.
• Remove you from all b8999 marketing and promotional communications.
• Listen without judgment and direct you to appropriate external resources.

Talking to a professional: If you are located in Bangladesh and feel that gambling has become a serious issue in your life, we encourage you to speak with a mental health professional or counsellor. Many hospitals and community health centres across Dhaka, Chittagong, Sylhet, and other major cities offer behavioural health services. Your primary care doctor is a good starting point if you are unsure where to go.

For family members: If you are concerned about a family member's gambling behaviour, you can contact b8999 at [email protected] to discuss the situation confidentially. While we are not able to share specific account details with third parties, we can provide general guidance and discuss what steps can be taken to protect the player in question.

Our responsible gaming support team is available 24 hours a day, 7 days a week, including during public holidays such as Eid, Durga Puja, and Victory Day. You can reach us at any time via the contact details below.

Response commitment: Responsible gaming requests — including time-out activations, self-exclusion requests, and deposit limit queries — are treated as high priority and will receive an initial response within 1 hour during standard hours (06:00–24:00 BST, UTC+6) and within 3 hours outside of those hours. Self-exclusion requests are always actioned within 24 hours of receipt.

When contacting us about a responsible gaming matter, please include the following in your message:

• Your registered b8999 username or the email address associated with your account.
• The specific tool or action you are requesting (e.g., "I want to activate a 30-day time-out" or "I want to self-exclude for 6 months").
• Any additional context you are comfortable sharing — this helps our team respond with the most appropriate guidance.